Frequently asked questions
What is the return policy?
It is my sincere hope that everyone enjoys my candles. Unfortunately, due to Wick & Wyrd being so new, I am unable to offer an official return policy. However, if your candle is unlit and you have any concerns, please visit the contact page to get in touch with me and we can discuss some options.
What if my candles arrive damaged?
I try VERY hard to fight against the rough nature of shipping, but sadly damage can happen. If your package arrives damaged, please take photos of the damage and email me right away. I ask for pictures to assist with the claims process of FedEx, UPS, or USPS.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
I handmake every single candle myself in my home which serves as the basis of all of Wick & Wyrd's operations.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.